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Shipping & Delivery

We believe that a satisfied customer is our best business strategy, Kiteandsurf.ae intends to deliver all orders as soon as possible; thus, delighting your shopping experience for every purchase.
All deliveries are processed from Dubai and shipping is available to selected countries. We endeavor to deliver on time but in the event of a delay Kiteandsurf.ae will not be held responsible. If orders are not delivered within 14 days of the stipulated time then the customer has the right to cancel the order at no cost to them. All Items are subject to stock availability.
Customers will be asked to sign for the goods upon delivery. If wrong shipping information has been given at the time of order then any additional delivery charges and processing fees will be borne by the customer. Once delivered and signed for, no claim of damaged goods will be accepted. In case the items has not been checked please sign as “unchecked”
Any additional taxes or customs duties of any kind if not previously stated, are not included must be paid by the customer.
o Delivery charges vary from item to item. Please check Shipping policy
o Delivery to public/communal places will not be allowed.
o Kiteandsurf.ae does not process orders during weekends and Public holidays.
o Kiteandsurf.ae does not offer International shipping (outside the Middle East) options at the moment.
o Exact delivery times cannot be guaranteed.
o For urgent deliveries (same day delivery) is available for certain type of items and we provide special charges which will be calculated on confirmation of orders.

The delivery and the billing addresses can be different, however at the time of delivery a valid form of photo identification needs to be presented. The following forms of ID will be accepted:
 Valid National Identity Card
 Original Valid U.A.E. Driving License
 Original UAE Labour Card
 Original passport (both data and visa page)
 In addition, if either “Credit card online” are selected as the payment methods then the details on the photo ID should exactly match that of the credit card used to make the purchase.
We believe that a satisfied customer is our best business strategy, Kiteandsurf.ae intends to deliver all orders as soon as possible; thus, delighting your shopping experience for every purchase.
Product Availability:
• Shipping of products varies, hence, while making an order; you will be informed by when your specific order will be available for shipping.
• Delivery day counting will start from the date of the order confirmation based on the product availability.

Shipping Policy
United Arab Emirates (Express 1-2 days Delivery)

Country Charges Orders above AED 440 (USD 120)
United Arab Emirates Orders Under 300 Aed (20 Aed) Free
United Arab Emirates Orders above 300 Aed (Free Express Delivery)

United Arab Emirates (Same day deliver)
*Applies only on certain items
Orders for next day delivery must be made by noon, Sunday to Thursday. Deliveries are based on normal working days (Sunday to Thursday, excluding Public Holidays).
Orders for Same day delivery must be made by 10:00 AM, Sunday to Thursday. Deliveries are based on normal working days (Sunday to Thursday, excluding Public Holidays).
Upon delivery please check all items have not been damaged in transit before you sign for them. If any damage is visible, please ensure you sign as “Damaged” and you are with your rights to refuse the items and ask that they are returned to the sender. If you cannot thoroughly check the goods please sign for as ‘unchecked’.
United Arab Emirates (Same day deliver)

Middle East shipping
The delivery charges given amid checkout or cited independently by our client delegates is for transportation of the items into your country and it doesn’t include the Taxes related for import. Every nation has its own import charges and might even have additionally VAT. (For Example, here in the UAE we pay 5% on the items imported from outside.)

Kitensurf.ae’s returns policy apply in case we send an item out and it is then rejected by the client because of these import charges you will get full refund minus delivery charges and restocking charges.
Middle East Shipping
Destination Country Orders below USD 300 (AED 1095) Orders above USD 300 (AED 1095) Large Bags Twin Tips Kite Surfboards Hydrofoils
Qatar USD 12.95 (AED 48) Free Standard Shipping USD 40 (AED 146) USD 50 (AED 184) USD 75 (AED 275) USD 100 (AED 365)
Saudi Arabia USD 12.95 (AED 48) Free Standard Shipping USD 40 (AED 146) USD 50 (AED 184) USD 75 (AED 275) USD 100 (AED 365)
Oman USD 12.95 (AED 48) Free Standard Shipping USD 40 (AED 146) USD 50 (AED 184) USD 75 (AED 275) USD 100 (AED 365)
Bahrain USD 12.95 (AED 48) Free Standard Shipping USD 40 (AED 146) USD 50 (AED 184) USD 75 (AED 275) USD 100 (AED 365)
Kuwait USD 12.95 (AED 48) Free Standard Shipping USD 40 (AED 146) USD 50 (AED 184) USD 75 (AED 275) USD 100 (AED 365)
Jordan USD 12.95 (AED 48) Free Standard Shipping USD 40 (AED 146) USD 50 (AED 184) USD 75 (AED 275) USD 100 (AED 365)
Lebanon USD 13.95 (AED 50) Free Standard Shipping USD 40 (AED 146) USD 50 (AED 184) USD 75 (AED 275) USD 100 (AED 365)
Egypt USD 14.95 (AED 55) Free Standard Shipping USD 40 (AED 146) USD 50 (AED 184) USD 75 (AED 275) USD 100 (AED 365)