Returns/ Exchange Policy
If you changed your mind about the product you received you have 30 days from the date of purchase to return the item as per the United Arab Emirates consumer protections law and get a full refund as per the following conditions.
Please read all conditions below, Kiteandsurf.ae reserves the right to refuse a return / refund / exchange request.
Note : Please make your claims for “damaged items on delivery” or missing items within 24 hours of receipt of merchandise.
How to Return or Exchange an Item
To return an item please call our Customer Care Centre +971558006363 or by sending us an email to firstname.lastname@example.org
1. All returned items must be in new condition (AS SOLD CONDITION), in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
2. Goods must be complete, unused, and in ‘AS NEW’ condition (eg if you have opened the box to examine the product it must have been done so without damaging the box and factory packaging/seals or damaging the product in any way) and must be carefully re-packaged as received.
3. Returned items that are not defective but only returned because the costumer changed his mind are to be paid and are the responsibility of the customer.
4. Returned/ Exchanged items that are not the correct size are to be paid and are the responsibility of the customer.
5. Include the invoice and the reason for the return. If defective, please specify the defect, in a separate sheet of paper and attach it along with the invoice. Please DO NOT write or mark anywhere on the product’s factory packing (cartoon) or product itself.
6. Goods must be returned to our Returns Department within 7 days from receiving the item. We are unable to accept returns of un-wanted items after the 7 days. Manufacturer's warranty terms and conditions apply.
7. Defective items may be repaired or exchanged at our discretion for the same model or manufacturer’s equivalent model.
8. Send pre-authorized returns to kite and surf water sports training services LLC