SHIPPING TO KUWAIT, SAUDI AND OMAN IS NOW AVAILABLE FOR KITE SURFING EQUIPMENT!

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Shipping Policy

Shipping policy

We believe that a satisfied customer is our best business strategy, Kiteandsurf.ae intends to deliver all orders as soon as possible; thus, delighting your shopping experience for every purchase.
All deliveries are processed from Dubai and shipping is available to selected countries. We endeavor to deliver on time but in the event of a delay Kiteandsurf.ae will not be held responsible. If orders are not delivered within 14 days of the stipulated time then the customer has the right to cancel the order at no cost to them. All Items are subject to stock availability.
Customers will be asked to sign for the goods upon delivery. If wrong shipping information has been given at the time of order then any additional delivery charges and processing fees will be borne by the customer. Once delivered and signed for, no claim of damaged goods will be accepted. In case the items has not been checked please sign as “unchecked”
Any additional taxes or customs duties of any kind if not previously stated, are not included must be paid by the customer.
o Delivery charges vary from item to item. Please check Shipping policy
o Delivery to public/communal places will not be allowed.
o Kiteandsurf.ae does not process orders during weekends and Public holidays.
o Kiteandsurf.ae does not offer International shipping (outside the Middle East) options at the moment.
o Exact delivery times cannot be guaranteed.
o For urgent deliveries (same day delivery) is available for certain type of items and we provide special charges which will be calculated on confirmation of orders.

The delivery and the billing addresses can be different, however at the time of delivery a valid form of photo identification needs to be presented. The following forms of ID will be accepted:
 Valid National Identity Card
 Original Valid U.A.E. Driving License
 Original UAE Labour Card
 Original passport (both data and visa page)
 In addition, if either “Credit card online” are selected as the payment methods then the details on the photo ID should exactly match that of the credit card used to make the purchase.
We believe that a satisfied customer is our best business strategy, Kiteandsurf.ae intends to deliver all orders as soon as possible; thus, delighting your shopping experience for every purchase.
Product Availability: 
• Shipping of products varies, hence, while making an order; you will be informed by when your specific order will be available for shipping.
• Delivery day counting will start from the date of the order confirmation based on the product availability.

Shipping Policy
United Arab Emirates (Express 2-3 days Delivery)


United Arab Emirates Orders Under 10 kg (70 Aed) 

Dubai Orders above 10 kg (200 Aed)

United Arab Emirates (Sharjah, Ajman, UAQ, RAK, Abu Dhabi, Al Ain)Orders above 10 kg (400 Aed)

•  GCC (KSA, KUWAIT AND OMAN ONLY) 4-6 Days

Kite surfing equipment have a fixed shipping rate of 250 Aed

Kite + bar shipping 250 Aed

Kite board shipping 250 Aed

 Kite surf packages (kite + bar + board + harness) 250 Aed

United Arab Emirates (Same day deliver)
*Applies only on certain items
Express delivery (2-3 days) Sunday to Thursday. Deliveries are based on normal working days (Sunday to Thursday, excluding Public Holidays).
Upon delivery please check all items have not been damaged in transit before you sign for them. If any damage is visible, please ensure you sign as “Damaged” and you are with your rights to refuse the items and ask that they are returned to the sender. If you cannot thoroughly check the goods please sign for as ‘unchecked’.

GCC shipping
The delivery charges given amid checkout or cited independently by our client delegates is for transportation of the items into your country and it doesn’t include the Taxes related for import. Every nation has its own import charges and might even have additionally VAT. (For Example, here in the UAE we pay 5% on the items imported from outside.)

We have a fixed rate for delivery to Oman, Kuwait and Saudi Arabia.

Kiteandsurf.ae’s returns policy apply in case we send an item out and it is then rejected by the client because of these import charges you will get full refund minus delivery charges and restocking charges.

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